May To September – Due to the high number of orders we receive please allow a minimum of 2 weeks for all orders to be processed.
October to April – All orders will be processed and sent out within 14 days of order.
Pre-order products – Products will not be dispatched until the week leading up to the event date.
We can’t accept any responsibility if the parcel is lost when delivered to your place of work.
United Kingdom & Ireland
We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This site is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.
Refunds and Exchange Policy
We are happy to exchange or refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may, at our discretion offer an exchange to the value of the current or most recent selling price. Get in contact with us at firstname.lastname@example.org quoting Longitude Festival
This does not affect your statutory rights.